Privacy Policy

The privacy of our customers and employees is one of the main foundations of our Policy at GSC Hotels. This privacy policy applies to the entire GSC Hotels group.

Customers/candidates seeking employment should read this policy before submitting their personal data. Personal data means any information collected and recorded that identifies a particular individual (e.g. name, address, contacts, etc.).

Customers should ensure that children under the age of 18 do not submit personal data without their permission.

Within the scope of this policy, GSC Hotels commits to:

Explain the purpose and method of processing the personal data requested.
Use personal data only for the purposes mentioned in this policy.
Request only necessary personal data, taking the necessary measures to keep the data up to date.
Retain personal data only for the period of time necessary for their processing in accordance with local law.
Provide customers/candidates with the means to access, modify, correct or delete their personal data.
Maintain the confidentiality and protection of personal data received, unless disclosure is required as a result of a court order.

Reach

The GSC Hotels Privacy Policy applies in the following cases:

Collection and processing of personal data

As a customer of GSC Hotels, your personal data and/or the personal data of your family members may be requested for different purposes, namely:

Contacts: name, nationality, telephone number, e-mail, address, etc.;
Date of birth;
Credit card details;
Loyalty card number;
Arrival and departure dates from our hotels/restaurants or other points of sale;
Information about children: name, date of birth, age, e-mail address;
Interests and preferences: such as preferred room location, smoking/non-smoking room, preference for type of room and bed requested, chosen newspaper, etc;
Possible customer comments during or after a stay at a GSC Hotels hotel.

As a job candidate or intern at GSC Hotels, you may be asked to provide the following personal data:

We do not ask for sensitive information such as: religious or philosophical beliefs, political opinions, health information, race or ethnicity, sexual orientation or trade union membership.

Personal data may be requested in a variety of circumstances, including (but not limited to) the following:

Participation in advertising programmes (subscription to newsletters to receive offers/promotions, enrolment in loyalty programmes; collaboration in customer surveys and/or feedback, competitions);
Hotel activities (e.g. room or table reservations, check-in and check-out; complaints or requests);
Provision of information about tour operators, travel agencies or online booking systems;
Internet activities (linking to the GSC Hotels website; completing forms to request data online, e.g. online bookings, questionnaires, etc.);
Applications for employment or traineeships.

Purposes for requesting personal data.

Personal data are requested for the following purposes:

Management of customer bookings and stays;
Improving the services provided in our hotels, restaurants and other points of sale, in order to understand customer needs and exceed their expectations;
Personalisation of our services;
Sending newsletters, promotions and advertising material. Customers can unsubscribe from the newsletter service by clicking on the link in the newsletter we send by e-mail;
Recruitment of employees for GSC Hotels.

Disclosure of personal data

GSC Hotels may share personal data of customers/candidates with:

GSC Hotels also reserves the right to transfer any personal data in the event of the sale or transfer of part or all of the company or its assets.

In the event of transfer of personal data to third parties, we will strictly comply with our obligations under applicable laws and every effort will be made to ensure that such third parties use personal data appropriately in accordance with this Privacy Policy.

Access, modification and deletion of personal data

Customers/candidates can access, correct, add, update or delete their personal data by contacting GSC Hotels by e-mail: info@gschotels.com. Such requests will be dealt with as soon as possible. GSC Hotels may request a copy of a valid identification document to protect the customer’s privacy and confirm the customer’s identity before any changes are made.

Security of personal data

GSC Hotels has implemented the necessary technical and organisational measures, in accordance with legal requirements, to protect the personal data of customers and candidates, guaranteeing confidentiality in accordance with the rules established in this policy.

When credit card information is requested, this communication is carried out through GSC Hotels’ SSL (Secured Sockets Layer) security lines, provided that an SSL-enabled browser, such as Microsoft Internet Explorer or Google Chrome, is used.

Revisions

This privacy policy may change from time to time, so please check back regularly.

Contacts / Questions

If you have any questions regarding this privacy policy, please contact GSC Hotels via email: info@gschotels.com.

Cookies Policy

GSC Hotels uses cookies on its website to improve its operation and optimise the user experience.

The purpose of this information is to clarify any doubts that users may have regarding the use of cookies on the GSC Hotels Group website.

What are cookies?

Cookies are small text files that are placed on the user’s device (computer, mobile phone or tablet) when visiting the GSC Hotels website with a browser. Cookies allow the site to recognise the user’s device.

What are cookies used for and why does GSC Hotels use them on its website?

GSC Hotels uses cookies to understand the importance, usefulness, interest, volume and frequency of visits to its online content and to discover the best way to present the information so that it is truly relevant to users. Cookies help GSC Hotels to understand how a customer arrived at the website (internet search, recommendation from another site, advertising, etc.) and how the customer navigates through the pages. Cookies also allow us to know your browsing preferences, such as the language you use. However, they do not collect personal data of any kind or any other personally identifiable information.

Are all cookies the same?

No. There are different types of cookies that are used depending on the type of information to be analysed and collected, and the length of time they remain installed on the user’s device.

What type of cookies does the GSC Hotels website use?

The cookies used by the GSC Hotels website have different functions. On the one hand, this website uses cookies that analyse how users browse the content and how they arrived at the website. These cookies allow us to study the website’s analytical data and improve navigation and content. It also uses cookies that record certain user preferences, such as preferred language or credentials for accessing reserved areas.

How long do cookies remain installed on the user's device?

GSC Hotels uses cookies with different durations, which are stored permanently or temporarily on your computer, mobile phone or tablet. The website uses permanent cookies to identify a new visit by the same user, helping GSC Hotels to understand what new content caught the attention of that user. This information is generally analysed in order to improve the content and services provided. The website also uses temporary cookies, which only remain active while the user is on the site. These cookies only allow GSC Hotels to understand how users browse the pages and to identify opportunities for improvement.

Can the user block cookies?

Yes. All browsers allow users to configure access to cookies or block them. For more information on how to block cookies, please consult the help section of your browser.

Where can I get more information about cookies?

For more information on cookies, please consult the website www.allaboutcookies.org (in English, French and Spanish).